Terms & Conditions

PLEASE READ THESE TERMS OF USE CAREFULLY. BY CLICKING ACCEPT AND AGREE TO THE TERMS OF USE WHEN THIS OPTION IS MADE AVAILABLE TO YOU, YOU ACCEPT AND AGREE TO BE BOUND AND ABIDE BY THESE TERMS OF USE AND THE EMR TOKEN PROGRAM TERMS AND CONDITIONS. IF YOU DO NOT WANT TO AGREE TO THESE TERMS OF USE OR THE EMR TOKEN PROGRAM TERMS AND CONDITIONS, YOU MUST NOT ACCESS OR USE THE EMR MOBILE APP AND THE EMR TOKEN PROGRAM.

These Terms of Use are entered into by and between you and EMR Suisse AG, Zug, Switzerland (“we” or “us“) and apply to your download and use of the EMR mobile app (“EMR mobile app“) as well as your access to, and participation in, the EMR token program (“EMR Token Program“), which is operated by us for Emaar Properties PJSC and its affiliated entities (collectively, “Emaar“). Any reference to EMR tokens means either EMR Quorum chain tokens accessed through the EMR app, or Emaar EMR tokens issued by Ethereum smart contract address 0xcF5A498F1df1d61C4d43A92AB976b6fB9b6f853b. These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with Emaar for other products or services. We reserve the right to change or modify these Terms of Use, the EMR Token Program terms and conditions or any policy, FAQ, or guideline pertaining to the EMR Token Program, in whole or in part, at any time and in our sole discretion.

The EMR Token Program is intended for personal use only. Commercial use is prohibited. The EMR Token Program is not targeted towards, nor intended for use by, anyone under the age of 18 or corporations, associations or groups. If you are a resident of a country outside the jurisdiction of Switzerland, your country’s minimum age may be older; in such a case, you are responsible for complying with your country’s laws. By using the EMR mobile app and the EMR Token Program, you represent and warrant that you are of legal age to form a binding contract with the use and meet all the foregoing eligibility requirements. If you do not meet all these requirements, you must not access or use the EMR mobile app and the EMR Token Program.

Please also read the Privacy Policy carefully to understand how Emaar collects, uses and discloses information about customers, how to update or change your personal information, and how we communicate with you.

1. About the EMR Token Program

The EMR Token Program is one way in which Emaar endeavors to reward and thank loyal customers for patronizing our business and purchasing Emaar products and services or referring others to Emaar. Participants in the EMR Token Program can earn and accumulate EMR tokens that may be redeemed towards us for vouchers to obtain (or receive a discount on) products and services from Emaar.

The EMR mobile app is available for Android or iOS devices. In the EMR mobile app, you can create an account to participate in the EMR Token Program, maintain EMR tokens and access the EMR Token Program platform to interact with Emaar.

2. Joining the EMR Token Program

To be eligible to join the EMR Token Program in accordance with these Terms of Use, you must register a physical address in a non-restricted country at the time you join the EMR Token Program. Restricted countries are: Cuba, Iran, North Korea, Qatar, Somalia, Sudan, South Sudan, Syria, United States of America, Yemen, or any jurisdiction in which the EMR Token Program, the EMR tokens or the EMR mobile app would be unlawful. EMR tokens and vouchers, while offered in good faith, may not be available if prohibited by law or regulation in your country of residence.

Download the EMR mobile app to your Android or iOS device. Follow the prompts to create an EMR Token Program account and create a wallet for EMR tokens.

3. Account registration

The EMR Token Program registration process requires that you provide the following information to us: name, username, address, phone, email, date of birth, a copy of an identification document including a selfie, marketing preferences, and other similar information. You must provide accurate information about yourself.

We have the right to accept, cancel or reject any requests for accounts or close existing accounts at any time if you are in non-compliance with these Terms of Use or the EMR Token Program terms and conditions.

If you change the address associated with your EMR Token Program account to one that is in a restricted country (see above), you will be no longer permitted to use the EMR mobile app and participate in the EMR Token Program. During such deactivation, you will no longer be able to earn EMR tokens or redeem EMR tokens towards us under your account. Note that previously earned EMR tokens may be exchanged outside of the EMR Token Program on the public Ethereum network.

You are responsible for advising Emaar of any changes to your contact information. If you decide to change your name, then you must send an email to tokensupport@emaar.com along with proof of name change in the form of a valid passport copy / ID copy/marriage certificate copy (in case of a change in maiden name) with a duly signed letter.

You are responsible for remaining knowledgeable as to these Terms of Use, the EMR Token Program terms and conditions and as to the number of EMR tokens in your account. We may attempt, but are not required, to send correspondence to active participants in the EMR Token Program to advise them of matters of interest, including EMR Token Program changes. Neither Emaar nor, if applicable, third party companies participating as marketing partners in the EMR Token Program will be liable for any failure to do so and will not be responsible for incorrect or inaccurate transcription of your contact information, for problems related to any of the equipment or programming associated with or utilized by you, for any human error, for any interruption, deletion, omission, defect or line failure of any telephone network or electronic transmission, for problems relating to computer equipment, software, inability to access any website or online service, for any other technical or non-technical error or malfunction, for lost, late, stolen, illegible, incomplete, garbled, misdirected, mutilated or postage due mail or other delivery services or e-mail for whatever reason.

You must not maintain membership in multiple membership accounts or earn EMR tokens through multiple wallets in the Emaar mobile app.

4. Devices and software

You must provide certain devices, software, and data connections to use the EMR mobile app and access the EMR token Program, which we otherwise do not supply. In order to use the EMR mobile app, you consent to manually or automatically download and install updates. We send you notifications from time to time, as necessary to provide the EMR mobile app and the EMR Token Program to you.

5. Purpose of EMR tokens

EMR tokens are native utility tokens issued on a private permissioned network underlying the EMR Token Program which are intended to be used (a) now or in the future, to exchange for vouchers from us for certain discounts on products and services offered within Emaar and (b) by us to reward our customers for referrals to Emaar or interactions with Emaar, or to attract prospective Emaar customers. As set out below, EMR tokens can either be earned from us (at our sole discretion) or purchased on the public Ethereum network. The transfer of EMR tokens from the public Ethereum

network to the private permissioned network underlying the EMR Token Program and vice-versa is subject to compliance restrictions. Accordingly, we are entitled to prohibit such transfers if required from a legal or regulatory point of view or for the protection of our own interests.

The sale or barter of any vouchers issued by Emaar is prohibited. Any vouchers which Emaar deems at its sole discretion to have been transferred, sold or assigned in violation of the Terms of Use or the EMR Token Program terms and conditions may be confiscated or canceled.

6. Earning and purchasing EMR tokens

You can earn EMR tokens by interacting with Emaar and purchasing Emaar products and services or referring others to Emaar as further set out in the EMR Token Program terms and conditions. The activities for which EMR tokens are issued by us are displayed in the EMR mobile app. We can change the EMR token assignment for interactions with Emaar at any time in our sole discretion. There is no entitlement to receive EMR tokens for an activity with Emaar, purchases of products and services from Emaar or referral of potential customers to Emaar, which in each case shall be at Emaar’s sole discretion.

Alternatively, you may, if made available, buy Emaar EMR tokens issued by smart contract 0xcF5A498F1df1d61C4d43A92AB976b6fB9b6f853b on third-party exchanges or on the public Ethereum network and add such tokens to your account in the EMR mobile app.

7. When EMR tokens are added to your account

Generally, EMR tokens are automatically added to your account (wallet in the EMR mobile app) within 10 minutes of when you earned them. Note that there may be a delay in transferring the EMR tokens to you.

8. Privacy statement and user data

We care about your privacy. Our Privacy Policy describes our information practices, including the types of information we receive and collect from you, how we use and share this information, and your rights in relation to the processing of information about you. The Privacy Policy sets out the legal bases for our processing of personal information about you, including the collection, use, processing, and sharing of such information, as well as the transfer and processing of such information to the United Arab Emirates and other countries globally where we have or use facilities, service providers, affiliated companies, or partners, regardless of where you use or access the EMR mobile app or the EMR Token Platform.

9. Adherence to the terms of use and the EMR Token Program terms and conditions

You must use the EMR mobile app, the EMR Token Program and any documents provided by us according to the Terms of Use and the EMR Token Program terms and conditions. If you violate the Terms of Use or the EMR Token Program terms and conditions, we may take action with respect to your account, including disabling or suspending your account (which may result in the loss of all accumulated EMR tokens from your wallet in the EMR mobile app and any vouchers) and, if we do, you must not create another account without our permission.

10. Legal and acceptable use

You must access and use the EMR mobile app and the EMR Token Program only for legal, authorized, and acceptable purposes. You will not use (or assist others in using) the EMR mobile app

and the EMR Token Program in ways that: (a) violate, misappropriate, or infringe the rights of Emaar, our users, or others, including privacy, publicity, intellectual property, or other proprietary rights; (b) are illegal, obscene, defamatory, threatening, intimidating, harassing, hateful, racially or ethnically offensive, or instigate or encourage conduct that would be illegal or otherwise inappropriate, including promoting violent crimes; (c) involve publishing falsehoods, misrepresentations, or misleading statements; (d) impersonate someone; (e) using the EMR mobile app, EMR tokens and the EMR Token Program for terrorist financing or illegal trades; or (f) involve any non-personal use of the EMR mobile app and the EMR Token Program unless otherwise authorized by us. In addition to discontinuance of membership of the EMR Token Program, Emaar shall have the right to take appropriate administrative and/or legal action, including, and without limitation to, criminal prosecution, as it deems necessary at its sole discretion.

11. Harm to Emaar or our customers

You must not (or assist others to) directly, indirectly, through automated or other means access, use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sublicense, transfer, display, perform, or otherwise exploit the EMR mobile app or the EMR Token Program in impermissible or unauthorized manners, or in ways that burden, impair, or harm us, the other users, the EMR mobile app and the EMR Token Program, systems, our customers, or others, including that you must not directly or through automated means: (a) reverse engineer, alter, modify, create derivative works from, decompile, or extract code from the EMR mobile app or the EMR Token Program; (b) send, store, or transmit viruses or other harmful computer code through or onto the EMR mobile app or the EMR Token Program; (c) gain or attempt to gain unauthorized access to the EMR mobile app or the EMR Token Program or other systems; (d) interfere with or disrupt the safety, security, or performance of the EMR mobile app or the EMR Token Program; (e) create accounts for the EMR Token Program through unauthorized or automated means; (f) collect the information of or about our other customers in any impermissible or unauthorized manner; (g) sell, resell, rent, or charge for the EMR mobile app or the EMR Token Program in an unauthorized manner; (h) distribute or make the EMR mobile app or the EMR Token Program available over a network where they could be used by multiple devices at the same time, except as authorized through tools we have expressly provided; (i) remove, delete, alter, or obscure any trademarks or any copyright, trademark, patent, or other intellectual property or proprietary rights notices provided on or with the EMR mobile app the EMR Token Program, including any copy thereof; (j) use the EMR mobile app or the EMR Token Program for any purpose that is illegal, unlawful, or prohibited by applicable law or against the state where Emaar Properties PJSC or any of its affiliates is incorporated; or (k) create software or APIs that function substantially the same as the EMR mobile app or the EMR Token Program and offer them for use by third parties in an unauthorized manner.

12. Keeping Your account secure

You are responsible for keeping your device and the EMR mobile app, and your EMR Token Program account safe and secure, and you must notify us promptly (and in any event no later than 3 days) of any unauthorized use or security breach of your account, the EMR mobile app or the EMR Token Program. You acknowledge that a loss of your credentials for the EMR mobile app or the private keys stored in the wallet included in the EMR mobile app may result in the loss of all your EMR tokens. We shall not be liable for any access not authorized by you and we have no obligation to replace any of your inaccessible or lost EMR tokens or to otherwise compensate you for any damages or losses that

occurred. Emaar may at its sole discretion replace any lost or inaccessible EMR tokens or vouchers provided that you cooperate with Emaar and provide all further information requested by Emaar.

13. EMR mobile app license

Subject to and conditioned upon your strict compliance with all terms and conditions set forth in these Terms of Use and the EMR Token Program terms and conditions, we hereby grant to you free of charge, a non-exclusive, non-transferable, non-sublicensable, limited license to use the EMR mobile app and the related documentation, solely as set forth in this section and subject to all conditions and limitations set forth in “Harm to Emaar or our Customers” and elsewhere in these Terms of Use and the EMR Token Program terms and conditions. This license grants you the right to: (a) download and install the EMR mobile app on an iOS or Android mobile device owned or leased, and controlled by, you and to use the EMR mobile app for the purpose described in these Terms of Use and the EMR Token Program terms and conditions. All copies of the EMR mobile app or the related documentation or both made by you (i) will be the exclusive property of Emaar; (ii) will be subject to the terms and conditions of these Terms of Use and the EMR Token Program terms and conditions; and (iii) must include all trademark, copyright, patent, and other intellectual property rights notices contained in the original; and (b) use and run the EMR mobile app as properly installed (respectively configured) in accordance with these Terms of Use, the EMR Token Program terms and conditions and the related documentation, solely as set forth in the related documentation. Emaar reserves all rights in the EMR mobile app and the related documentation not expressly granted to you here.

14. Intellectual property rights

You acknowledge and agree that the EMR mobile app, the EMR Token Program, and the related documentation are provided under license, and not sold or donated, to you. You do not acquire any ownership interest in the EMR mobile app, the EMR Token Program or the related documentation under these Terms of Use, the EMR Token Program terms and conditions or any other rights thereto, other than to use the same in accordance with the license granted and subject to all terms, conditions, and restrictions under these Terms of Use and the EMR Token Program terms and conditions. Emaar reserves and shall retain its entire right, title, and interest in and to the EMR mobile app, the EMR Token Program and the related documentation and all intellectual property rights (whether registerable or not) arising out of or relating to the EMR mobile app, the EMR Token Program, and the related documentation, except as expressly granted to you in these Terms of Use.

15. Third-party services and open source software

If the EMR mobile app or the EMR Token Program contains a third-party software or component or an open-source software or component, then the use of such software or component shall be subject to the terms of use of such third-party software or component or such open-source software or component. Certain features of the EMR mobile app or the EMR Token Program may require you to access or visit a third-party website or application which is not owned, controlled, managed or operated by us. We do not take responsibility for the content or the practices of a third-party website. This redirection or inclusion of a linked third-party website in the EMR mobile app or the EMR Token Program in no way implies any endorsement from Emaar of a linked third-party website’s or app’s content, advertisers or sponsors. If you link to or use such third-party website or app, you do so at your own risk.

16. Compliance measures

The Emaar mobile app may contain technological copy protection or other security features designed to prevent unauthorized use of the EMR mobile app, including features to protect against any use of the EMR mobile app that is prohibited under “Harm to Emaar or our Customers”. You shall not, and shall not attempt to, remove, disable, circumvent, or otherwise create or implement any workaround to, any such copy protection or security features.

17. Availability of the EMR mobile app and the EMR Token Program

We are always trying to improve the EMR mobile app and the EMR Token Program. That means we may add or remove features, functionalities, and the support of certain devices and platforms. The EMR mobile app or the EMR Token Program may be interrupted, including for maintenance, repairs, upgrades, or network or equipment failures. We may discontinue features of the EMR mobile app or the EMR Token Program and the support for certain devices and platforms, at any time after a notice period of 30 days, where possible. Events beyond our control may affect the EMR mobile app or the EMR Token Program, such as events in nature and other force majeure events, including changes in applicable regulation that prohibit the utility tokens, the EMR mobile app or the EMR Token Program, acts of God, fire, flood, explosion, wars, terrorism, riots, civil disturbances and strikes, or other work stoppages, technological change, changes in interest rates or other monetary conditions; and for the avoidance of doubt, changes to any distributed ledger network-related protocol.

The obtaining of (or receipt of a discount on) products and services from Emaar following a redemption of EMR tokens for vouchers in accordance with these Terms of Use and the EMR Token Program terms and conditions, while offered in good faith, may not be available if prohibited by law or regulation in your country of residence.

18. Disclaimers of warranty

WE WILL USE REASONABLE SKILL AND CARE IN PROVIDING THE EMR MOBILE APP AND THE EMR TOKEN PROGRAM TO YOU AND IN KEEPING IT A SAFE, SECURE, AND ERROR-FREE ENVIRONMENT, BUT WE DO NOT GUARANTEE THAT THE EMR MOBILE APP AND THE EMR TOKEN PROGRAM WILL ALWAYS FUNCTION WITHOUT DISRUPTIONS, DELAYS, OR IMPERFECTIONS. YOU USE THE EMR MOBILE APP AND THE EMR TOKEN PROGRAM AT YOUR OWN RISK AND SUBJECT TO THE DISCLAIMERS IN THESE TERMS OF USE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW (A) THE EMR MOBILE APP, THE EMR TOKEN PROGRAM AND THE DOCUMENTATION ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, AND WE EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES AS TO THE EMR MOBILE APP, THE EMR TOKEN PROGRAM AND THE DOCUMENTATION INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANT ABILITY , FITNESS FOR A P ARTICULAR PURPOSE, DESIGN, ACCURACY , CAPABILITY, SUFFICIENCY, SUITABILITY, CAPACITY, COMPLETENESS, AVAILABILITY, TITLE AND NON- INFRINGEMENT; (B) WE DO NOT WARRANT THAT (I) THE EMR MOBILE APP, THE EMR TOKEN PROGRAM AND THE DOCUMENTATION ARE RELIABLE, CURRENT OR ERROR- FREE, OR MEET YOUR REQUIREMENTS, (II) DEFECTS IN THE EMR MOBILE APP, THE EMR TOKEN PROGRAM OR THE DOCUMENTATION OR BOTH WILL BE CORRECTED, OR (III) THE EMR MOBILE APP, THE EMR TOKEN PROGRAM OR ANY CONNECTED PRODUCTS AND

SERVICES WILL BE UNINTERRUPTED, WITHOUT OMISSIONS OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED OR CHANGES IMPLEMENTED; AND (C) WE CANNOT AND DO NOT WARRANT THAT THE EMR MOBILE APP, THE EMR TOKEN PROGRAM AND THE DOCUMENTATION ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

19. Indemnification

To the fullest extent permitted by applicable law, you will indemnify, defend and hold harmless Emaar, its respective past, present and future employees, officers, directors, contractors, consultants, equity holders, suppliers, vendors, service providers, parent companies, subsidiaries, affiliates, agents, representatives, predecessors, successors and assigns (the “Emaar Parties“) from and against all claims, demands, actions, damages, losses, costs and expenses (including attorneys’ fees) that arise from or relate to: (a) your responsibilities or obligations under these Terms of Use or the EMR Token Program terms and conditions; (b) your violation of these Terms of Use or the EMR Token Program terms and conditions; or (c) your violation of any rights of any other person or entity; (d) and any dispute between you and any other person using the EMR mobile app or the EMR Token Program.

20. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: IN NO EVENT WILL EMAAR OR ANY OF THE EMAAR PARTIES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, ENHANCED OR EXEMPLARY DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, WHERE RELATED TO LOSS OF REVENUE, INCOME OR PROFITS, LOSS OF USE OR DATA, OR DAMAGES) ARISING OUT OF OR IN ANY WAY RELATED TO THE ACCESS TO OR USE OF THE EMR MOBILE APP, THE EMR TOKEN PROGRAM OR THE DOCUMENTATION OR OTHERWISE RELATED TO THE EMR MOBILE APP, THE EMR TOKEN PROGRAM OR THE DOCUMENTATION OR THESE TERMS OF USE OR THE EMR TOKEN PROGRAM TERMS AND CONDITIONS, REGARDLESS OF THE FORM OF ACTION (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE) INCLUDING AS A RESULT OF ANY NEGLIGENCE OF EMAAR.

21. Technology risk on the public Ethereum network

AS WITH OTHER DECENTRALIZED NETWORKS, THE PUBLIC ETHEREUM NETWORK IS SUSCEPTIBLE TO ATTACKS IN THE COURSE OF VALIDATING TRANSACTIONS, INCLUDING, BUT NOT LIMITED, TO DOUBLE-SPEND ATTACKS, MAJORITY VALIDATING ATTACKS, AND SELFISH-VALIDATING ATTACKS. ANY SUCCESSFUL ATTACKS PRESENT A RISK TO EMR TOKENS ON THE PUBLIC ETHEREUM NETWORK, INCLUDING, BUT NOT LIMITED TO, ACCURATE EXECUTION AND RECORDING OF TRANSACTIONS.

ANY TRANSFER OF EMR TOKENS TO AND ON THE PUBLIC ETHEREUM NETWORK IS AT YOUR OWN RISK. EMAAR DOES NEITHER CONTROL NOR OPERATE THE PUBLIC ETHERUM NETWORK. THE EMAAR PARTIES ARE NOT UNDER ANY CIRCUMSTANCES LIABLE FOR ANY COSTS, LOSSES, EXPENSES AND DAMAGES WHATSOEVER AND HOWSOEVER ARISING IN CONNECTION WITH EMR TOKENS ON THE PUBLIC ETHEREUM NETWORK.

22. Termination

Although we hope you remain an EMR mobile app and EMR Token Program user, you can terminate your relationship with us anytime for any reason by deleting your account. It is your sole responsibility to transfer any EMR tokens stored in the EMR mobile app. We have no obligation to support you in transferring the EMR tokens or otherwise pay you any compensation for EMR tokens remaining in the wallet of the EMR mobile app.

We may also modify, suspend, or terminate your access to or use of the EMR mobile app or the EMR Token Program anytime for suspicious or unlawful conduct, including for fraud and other actions set out in “Harm to Emaar or our Customers”, or if we reasonably believe you violate the Terms of Use or the EMR Token Program terms and conditions or create harm, risk, or possible legal exposure for us, our users, or others.

The EMR Token Program has no predetermined termination date and may continue until such time as Emaar decides to terminate the EMR Token Program as set out in the section “Other important information you should know”, in which case your access to or use of the EMR mobile app will terminate.

Upon termination, all accumulated EMR tokens from your wallet in the EMR mobile app and any voucher will be deemed lost, forfeited and canceled (without any liability on Emaar).

The following provisions of these Terms of Use will survive any termination of your relationship with us: “Harm to Emaar or our Customers”, Disclaimer of Warranty, “Indemnification”, “Limitation of Liability,” “Indemnification”, “Availability”, “Termination”, “Governing Law and Court” and such provisions which by their sense and context should survive any termination of the agreement between you and us under these Terms of Use and the EMR Token Program terms and conditions. If you believe your account’s termination or suspension was in error, please contact us at tokensupport@emaar.com.

23. Transfer following death

In case of the death of a participant of the EMR Token Program, EMR tokens in the participant’s EMR mobile app wallet may be transferred to the wallet of another active participant upon Emaar’s receipt and approval of certain requested documentation and information. Upon written request to Emaar, a list of the required documentation will be supplied. To be eligible, the transfer must be requested in writing along with all required documents including a valid and official proof of death certificate. All of the information should be provided within one (1) year from the date of the participant’s death. Any transfer remains within the sole discretion of Emaar. Any decision made by Emaar in response to a request for transfer is final and not subject to further review or dispute.

24. Other important information you should know

These Terms of Use complement and incorporate by reference the EMR Token Program terms and conditions, Privacy Policy and any other documents specifically mentioned. In the event of any conflict between any other document referenced in these Terms of Use and the EMR Token Program Terms of Use, these Terms of Use shall prevail.

There are no participation or membership fees associated with the EMR Token Program. EMR tokens accrued in connection with the EMR Token Program are promotional, have no cash value and cannot be redeemed for cash with us.

Your account in connection with the EMR Token Program is personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose.

We reserve the right to change, modify, discontinue or cancel the EMR Token Program or any part of the EMR Token Program at any time and in our sole discretion. We will provide you at least 30 days’ notice of such change, modification, discontinuance or cancellation.

We always appreciate your feedback or other suggestions about Emaar, EMR mobile app or EMR Token Program, but you understand that you have no obligation to provide feedback or suggestions and that we may use your feedback or suggestions without any obligation to compensate you for them.

Unless a mutually executed agreement between you and us states otherwise, these Terms of Use and the EMR Token Program terms and conditions make up the entire agreement between you and us regarding Emaar, the EMR mobile app and the EMR Token Program and supersede any prior agreements.

We reserve the right to designate in the future that certain parts of the EMR mobile app or EMR Token Program are governed by separate terms (where, as applicable, you may separately consent).

The EMR mobile app and EMR Token Program are not intended for distribution to or use in any country where such distribution or use would violate local law or would subject us to any regulations in another country. We reserve the right to limit access to and use of the EMR mobile app or the EMR Token Program in any country.

Any amendment to or waiver of these Terms of Use or the EMR Token Program terms and conditions requires our express consent. You have the right to terminate your relationship with us at any time by deleting your account.

We may amend or update these Terms of Use or the EMR Token Program terms and conditions. Unless otherwise required by law, we will provide you at least 30 days’ notice of amendments to the Terms of Use or the EMR Token Program terms and conditions (via the EMR mobile app or otherwise), which will give you the opportunity to review the revised Terms of Use or the revised EMR Token Program terms and conditions before continuing to access and use the EMR mobile app and the EMR Token Program. Changes to these Terms of Use or the EMR Token Program terms and conditions shall become effective no sooner than 30 days after we provide notice of planned changes. Please note that we may not be able to provide such notice for changes to these Terms of Use or the EMR Token Program terms and conditions that are required to address technical evolutions of the EMR mobile app or the EMR Token Program or for changes made for legal reasons, both of which will become effective immediately. Your continued access to and use of the EMR mobile app and EMR Token Program following the notice period of planned changes confirms your acceptance of the Terms of Use and the EMR Token Program terms and conditions, as amended. We hope you will continue using the EMR mobile app and the EMR Token Program, but if you do not agree to the

Terms of Use of Use or the EMR Token Program terms and conditions, as amended, you must stop using and accessing the EMR mobile app and EMR Token Program by deleting your account.

All of our rights and obligations under the Terms of Use and the EMR Token Program terms and conditions are freely assignable by us to any of our affiliates or in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your information to any of our affiliates, successor entities, or new owner. In the event of such an assignment, these Terms of Use and the EMR Token Program terms and conditions will continue to govern your relationship with such third party. We hope you will continue using the EMR mobile app and the EMR Token Program, but if you do not agree to such an assignment, you must stop using the EMR mobile app and the EMR Token Program by deleting your account.

You will not transfer any of your rights or obligations under the Terms of Use or the EMR Token Program terms and conditions to anyone else without our prior written consent.

Nothing in the Terms of Use or the EMR Token Program terms and conditions will prevent us from complying with the law.

Except as contemplated herein, the Terms of Use or the EMR Token Program terms and conditions do not give any third-party beneficiary rights. If we fail to enforce any provision of the Terms of Use or the EMR Token Program terms and conditions, it will not be considered a waiver.

If any provision of these Terms of Use or the EMR Token Program terms and conditions is found to be unlawful, void, or for any reason unenforceable, then that provision shall be limited to the minimum extent necessary and shall not affect the validity and enforceability of the other provisions of the Terms of Use and the EMR Token Program terms and conditions, and the remaining portion of the Terms of Use and the EMR Token Program terms and conditions will remain in full force and effect.

We reserve all rights not expressly granted by us to you. In certain jurisdictions, you may have legal rights as a consumer, and the Terms of Use and the EMR Token Program terms and conditions are not intended to limit such consumer legal rights that may not be waived by contract. Also, in certain jurisdictions, you may have legal rights as a data subject, and the Terms of Use and the EMR Token Program terms and conditions are not intended to limit such rights that may not be waived by contract.

25. Governing law and court

These Terms of Use and the EMR Token Program terms and conditions shall be governed by substantive Swiss law, excluding Swiss conflict of law rules. The United Nations Convention on the International Sale of Goods shall not apply. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of the City of Zurich, Switzerland.

26. EMR TOKEN PROGRAM TERMS AND CONDITIONS

These terms and conditions constitute the EMR Token Program terms and conditions, that are incorporated by reference into, and shall be read in conjunction with, the EMR mobile app terms of use (“Terms of Use“). Unless otherwise defined herein, defined terms used in these EMR Token Program terms and conditions shall have the meaning given in the Terms of Use.

1. CONNECTORS

  1. 1.1  An existing user of the EMR mobile app may receive EMR tokens, at the discretion of Emaar, in return for referring new users to the EMR Token Program. To avail of such EMR tokens, users must first become “Connectors” approved by Emaar (“Connectors“) by signing up in the EMR app and must provide Emaar with the relevant information.
  2. 1.2  Connectors will be permitted to input information in the EMR mobile app of natural persons they wish to refer in respect of the EMR Token Program (“Referral Persons“), subject to confirmation of permission to provide the relevant information of the Referral Person.
  3. 1.3  Referral Persons will receive an email inviting them to sign up and become a user of the EMR mobile app and they will indicate their consent to (i) be referred to the EMR Token Program by the Connector, (ii) provide the relevant information and (iii) the Terms of Use and these EMR Token Program Terms and Conditions.
  4. 1.4  Connectors and Referral Persons acknowledge that, once they become permitted users of the EMR mobile app, they may receive advertising, promotional and other material by email, by telephone or otherwise, including (without limitation) direct correspondence from Emaar for the purposes of promoting any goods or services by or on behalf of Emaar.
  5. 1.5  Emaar shall issue EMR tokens to Connectors at its sole discretion (and in frequencies and amounts in its sole discretion). Emaar may issue EMR tokens upon:
    1. 1.5.1  Referral Persons successfully becoming a user of the EMR mobile app as a registered user; or
    2. 1.5.2  Referral Persons agreeing to acquire and completing the purchase of real estate from Emaar or its affiliated entities.
  6. 1.6  In order to be eligible for any real estate referral benefits in the form of EMR tokens, there must be:
    1. 1.6.1  a valid and binding sale and purchase agreement for real estate in a project or development designated for this scheme from time to time, including an agreement to purchase off-plan real estate, between the Referral Person and Emaar or its affiliated entities; and
    2. 1.6.2  a valid registration of such agreement with the relevant Land Department or real estate registration authority.
  7. 1.7  In order to be accepted as a Connector, users shall agree to the following terms:
    1. 1.7.1  You are not a real estate broker licensed or regulated in any jurisdiction
    2. 1.7.2  You will not use the EMR mobile app or EMR Token Program to undertake real estate brokerage activities as contemplated by:
      1. (a)  Dubai Law No 16 of 2007 on the Establishment of the Real Estate Regulatory Agency; and
      2. (b)  Bylaw No (85) of 2006 Regulating the Real Estate Brokers Register in the Emirate of Dubai, or any such amendment or replacement laws from time to time;
    3. 1.7.3  Your use of the EMR mobile app and/or any EMR tokens issued to you may be revoked if Emaar considers that you are using the EMR mobile app and/or any EMR tokens for commercial purposes or to undertake sales of real estate assets;
  1. 1.7.4  You will indemnify Emaar from any loss or damage due to any use of the EMR mobile app which contravenes any applicable laws;
  2. 1.7.5  You agree that any EMR tokens issued to you:
    1. (a)  are discretionary;
    2. (b)  are subject to change from time to time; and
    3. (c)  do not constitute any form of remuneration; and
  3. 1.7.6  You agree that your usage of the Platform may be suspended or terminated without notice at any time and that any EMR tokens issued to you may be forfeited if you are found to be using the EMR mobile app in breach of any terms and conditions.

2. EMR TOKEN REDEMPTION

  1. 2.1  Notwithstanding any other term of these EMR Token Program terms and conditions, any redemption of EMR tokens is at Emaar’s sole and absolute discretion (and in frequencies and amounts in Emaar’s sole and absolute discretion). EMR is under no obligation whatsoever to redeem to any person
  2. 2.2  Rewards may be issued from time to time, at the sole and absolute discretion of Emaar, in respect of acquisitions by persons of real estate from Emaar or its affiliated entities.
  3. 2.3  Emaar shall be entitled to withhold or suspend the issuance of Rewards if (without limitation):
    1. 2.3.1  Emaar is not satisfied, in its sole and absolute discretion, that the relevant real estate has been acquired in compliance with all applicable laws, rules and regulations from time to time (including, without limitation, compliance with all registration formalities as may be applied by the relevant Land Department] or authority; and
    2. 2.3.2  less than five per cent. (5%) of the value of the real estate acquired is made by bank account transfer
  4. 2.4  It is acknowledged that redemptions of Rewards may be made:
    1. 2.4.1  towards any Emaar invoice available through the EMR App, at the sole and absolute discretion of Emaar from time to time under the Terms of Use and these EMR Token Program terms and conditions;
    2. 2.4.2  in return for products and services provided by Emaar through the EMR App both within and outside the United Arab Emirates, at the discretion of Emaar from time to time under the Terms of Use and these EMR Token Program terms and conditions.
  5. 2.5  It is solely your responsibility to be informed about the EMR Token Program and to request the specific Rewards and Redemptions through the EMR App at the participating business units within the Emaar Portfolio. Please visit the EMR App to view the participating outlets.Redemptions may only be effected via a single member account; it is not possible to combine multiple accounts balances for a redemption.
  6. 2.6  When redemption of EMR tokens is requested, the corresponding number of EMR tokens for that Reward will be deducted from your account.
  7. 2.7  Vouchers obtained from EMR tokens may not be redeemed on someone else’s transaction. Additionally, in the case of a hotel stay, you have to be one of the guests staying at the hotel to redeem vouchers obtained from EMR tokens.
  1. 2.8  The guest name on hotel reservations must match with your full name in order to redeem vouchers obtained from EMR tokens.
  2. 2.9  To redeem vouchers obtained from EMR tokens for a hotel stay, members may pay in full vouchers obtained from EMR tokens or choose a combination including vouchers to pay for the hotel stay at any one of the participating hotels. These EMR Token Program terms and conditions attempt to explain the intended use of the EMR tokens in a simplified, easy to understand non-technical and legal form. For example, it is stated that the EMR tokens may be redeemed for products and services from Emaar affiliated entities. In practice, EMR tokens would be redeemed only towards EMR Suisse AG against vouchers for products and services from other Emaar affiliated entities. Other Emaar affiliated entities will not accept EMR tokens and only post via EMR Suisse AG vouchers for their products and services that EMR token holders can obtain from EMR Suisse AG against EMR tokens.
  1. DEFINITIONS IN HOSPITALITY
    In these EMR Token Program terms and conditions as applicable to hospitality: “Consecutive Stays” means when a member checks in again after checking out at the same hotel without a gap of at least 24 hours between the two stays; “Eligible Folio” means eligible room rate only after deduction of any taxes including government tax, service charge, Tourism Dirham fee, banquet charges, paid outs and tips from the total hotel bill; “Eligible Spend” means the total spend at participating hotels, restaurants, leisure clubs, spas and entertainment partner attractions within the Emaar hospitality portfolio from time to time:
    1. (a)  excluding any applicable federal, state or local taxes, including, and without limitation to, city occupancy tax, municipality fees, Tourism Dirham fee, government taxes as well as additional service charges;
    2. (b)  excluding in relation to hotel, spa and restaurant spend, wholesale rates, including tour operator and destination management rates, online rates provided to any third party website other than Emaar brand websites, ‘opaque’ channel bookings where the brand may or may not be known at the time of purchase, group rates, discount rates including airline crew rates, associate rates, Emaar associate family and friends rates, and spa merchandise; and
    3. (c)  otherwise subject to these EMR Token Program terms and conditions;
    Rewards” means the products or services from time to time to be provided in exchange for EMR tokens pursuant to the terms of these EMR Program Terms of Use; and “Tier Status” means your tier status under the EMR Token Program from time to time.
  2. ACCRUAL OF EMR TOKENS
  1. 4.1  Notwithstanding any other term of these EMR Token Program terms and conditions, any issuance of EMR tokens to you is at Emaar’s sole and absolute discretion (and in frequencies and amounts in Emaar’s sole and absolute discretion). EMR is under no obligation whatsoever to issue EMR tokens to any person.
  2. 4.2  EMR tokens may be earned at participating hotels, restaurants, leisure clubs, spas and entertainment partner attractions within the Emaar portfolio. Participating brands within the Emaar portfolio are subject to change at any time, without notice. For a full listing of participating brands, visit the EMR Token App. If a hotel, restaurant, leisure club, spa or partner entertainment attraction ceases to be a participating outlet within the Emaar portfolio, what would otherwise have been Eligible Spend in respect of that brand subsequent to such

date will no longer be eligible to earn EMR tokens, regardless of when the reservation was made.

  1. 4.3  EMR tokens may only be earned with participating brands
  2. 4.4  EMR tokens may not be earned on transactions entered into by another person. For eligible restaurants, spas and entertainment partner attractions, you may earn EMR tokens for transactions entered into only by you. Additionally, in the case of a hotel stay, you have to be one of the guests staying at the hotel to earn EMR tokens.
  3. 4.5  The guest name on reservation must match your full name in order to earn EMR tokens.
  4. 4.6  In case of any of promotional or award programmes running in parallel at any of the participating outlets including, but not limited to, external partner programmes, you are only allowed to choose one of the programmes as a means to earn EMR tokens
  5. 4.7  No EMR tokens, or credit toward Tier Status will be awarded for ‘no show’ situations when you have made a reservation guaranteed with a credit card or other payment method, but then do not check into the hotel or show up on time at a participating restaurant, spa or entertainment partner attraction, irrespective of whether or not your credit card is charged for any portion of the reserved transaction.
  6. 4.8  Any EMR tokens offered in conjunction with participating hotels, restaurants, leisure clubs, spas and entertainment partner attractions may be earned when the transaction has been completed (which is, in case of a hotel stay, at check-out, and in the case of a restaurant, spa and partner entertainment transactions, when settling payment), fully paid and added to your account. EMR tokens will not be available for redemption before the transaction has been completed, paid for and the EMR tokens have been added to your account.
  7. 4.9  You may earn EMR tokens for up to maximum of twenty nine consecutive nights per room A minimum of twenty-four (24) hours is required between checkout and check-in for members to earn EMR tokens, Consecutive Stays do not apply.
  8. 4.10  You may earn EMR tokens on every Eligible Folio charged in United Arab Emirates Dirhams (AED) to your hotel bill for stays at participating hotels as well as for Eligible Spend at participating restaurants, spas and entertainment partner attractions.
  9. 4.11  To earn EMR tokens, you must be registered on the EMR mobile app.
  10. 4.12  You will not earn EMR tokens for hotel stays redeemed with a third party partner’s discount, third party vouchers, third party offers and / or free certificate (e.g. frequent flyer award or travel award) and / or gift voucher issued, unless otherwise stated on the certificate.
  11. 4.13  You may earn EMR tokens on transactions made on spa treatments.
  12. 4.14  Transactions made on tobacco are eligible for EMR tokens redemptions only and do not qualify for earning EMR tokens.
  13. 4.15  Transactions made on shisha are eligible for EMR tokens redemptions only and do not qualify for earning EMR tokens.
  14. 4.16  Transactions made on in-room dining are eligible for EMR tokens earnings with the exception at Rove hotels.
  15. 4.17  Transactions made on minibar are eligible for EMR tokens redemptions only and do not qualify for earning EMR tokens.
  1. 4.18  For participating spas, you may earn on spa treatments only and not on other spa products or spa merchandise. Discounted spa vouchers purchased as a result of an ineligible hotel rate or via a third party are not eligible for earning EMR tokens.
  2. 4.19  For restaurants, you may earn and redeem vouchers obtained from EMR tokens on Eligible Spend charged to one bill at participating brands for tables of up to nine guests. A table of ten guests or more is considered a group and is eligible for EMR tokens earnings and redemptions only on full price and not after application of any discounts or promotions. Any third party offers, third party promotions, third party vouchers or credit card hosted promotions, associate discounted rates, other promotions and discounted rates are not eligible for EMR tokens earnings.
  3. 4.20  Earning and redeeming vouchers obtained from EMR tokens on consecutive bills does not apply. A minimum of four hours is required between settling restaurant bills for members to earn or redeem (against vouchers) EMR tokens.
  4. 4.21  For partner entertainment attractions, you may not earn on corporate spend, external or third party offers, third party promotions and third party vouchers, group bookings including destination management companies and corporate partners, discounted birthday party packages (with the exception at KidZania®), Emaar Entertainment Group managed promotions at discounted rates, Emaar staff and associate discounted rates, other promotions and discounted rates.
  5. 4.22  For entertainment partner attractions, a group of twenty-five or more are not eligible for EMR tokens earnings and redemptions.
  6. 4.23  Reel Cinemas Kiosk, Mobile POS at KidZania®, Dubai Ice Rink, Dubai Aquarium & Underwater Zoo are not available for earning or redemption.
  7. 4.24  A combination of vouchers obtained from EMR tokens and cash is currently not available as a mode of payment at Reel Cinemas Digital Kiosk. You may, however, be able to redeem in full as long as the member has sufficient EMR tokens to obtain the required vouchers.
  8. 4.25  Earning or redeeming vouchers obtained from EMR tokens is not possible on an annual membership and its associated benefits at the Dubai Aquarium & Underwater Zoo.
  9. 4.26  Activity statements are available online upon login to the EMR Token Program App.
  10. 4.27  For your protection, all hotel travel documentation should be retained by you until EMR tokens have appeared on your statement. Retroactive claims must be received through the EMR App within sixty (60) days from the date of activity. Any decision to award retroactive EMR tokens remains within the sole and absolute discretion of Emaar. Any decision made by Emaar in response to a request for retroactive EMR tokens is final and not subject to further review or dispute.
  11. 4.28  Retroactive claims may only be made on an Eligible Folio. Transactions made at spa, telephone, laundry, banqueting, meetings, incentives, conventions, and exhibitions, as well as any food and beverage spend that was posted to the hotel stay are not eligible for retroactive EMR tokens earnings. EMR tokens may not be claimed at a later date for spends at participating restaurants or entertainment partner attractions.
  12. 4.29  EMR tokens may only be earned on the Eligible Folio of your hotel stay after the EMR Token Program launch date. You are allowed to claim a maximum of five rooms per stay where all eligible charges for these rooms were paid together in one folio.
  13. 4.30  Occupants of serviced residences managed by Emaar Hospitality Group may earn or redeem vouchers obtained from EMR tokens against Eligible Spend at participating restaurants and entertainment partner attractions.
  1. 4.31  Guests who stay within the hotel rental pool of participating serviced residences may earn or redeem vouchers obtained from EMR tokens on their stay. Earning of EMR tokens is limited to the first twenty-nine consecutive nights per room EMR tokens may be earned for all Eligible Folio charges incurred on the room. A minimum of twenty-four (24) hours is required between checkout and check-in in order for members to earn EMR tokens, Consecutive Stays do not apply.
  2. 4.32  Owners who live in participating serviced residences will not be able to earn or redeem vouchers obtained from EMR tokens against their stay.
  3. 4.33  The Leisure Club members of Address Montgomerie, Dubai Polo & Equestrian Club, Dubai Marina Yacht Club and Arabian Ranches Golf Club may not use and combine two offers or benefits in conjunction with each other, for example, redemption of vouchers obtained from EMR tokens as well as discount provided to Leisure Club Members.
  4. 4.34  Spa memberships are eligible for earnings and redemption of vouchers obtained from EMR tokens.
  5. 4.35  Occupants of serviced residences managed by Emaar Hospitality Group who chose the residency privilege programme may earn EMR tokens against their eligible spend at participating restaurants and entertainment partner attractions.
  6. 4.36  Only guests who stay within the hotel rental pool of participating serviced residences may earn EMR tokens against their eligible spend after applying the residency privilege programme discounts or benefits. Owners who live in participating serviced residences will not be able to earn EMR tokens against their eligible stay.
  7. 4.37  It is your responsibility to remain updated about the EMR tokens earning rates and EMR tokens needed for redemption To find the current details, visit the EMR App.

List with attribution notices for third party software that may be contained in the Emaar mobile app. • Flutter SDK :

o Flutter – 1.9.1+hotfix.4
https://flutter.dev
o flutter_localizations
https://api.flutter.dev/flutter/flutter_localizations/flutter_localizations-library.html o flutter_test

https://api.flutter.dev/flutter/flutter_test/flutter_test-library.html
o flutter_driver
https://api.flutter.dev/flutter/flutter_driver/flutter_driver-library.html • Native SDKs :
o Infobip Android
https://github.com/infobip/mobile-messaging-sdk-android
o Infobip iOS :
https://github.com/infobip/mobile-messaging-sdk-ios

• Flutter Plugins :
o cupertino_icons v0.1.2
https://pub.dev/packages/cupertino_icons
o rxdart v0.22.0
https://pub.dev/packages/rxdart
o flutter_hooks v0.6.0
https://pub.dev/packages/flutter_hooks
o provider v2.0.1
https://pub.dev/packages/provider
o dio v2.1.16
https://pub.dev/packages/dio
o equatable v0.2.3
https://pub.dev/packages/equatable
o yaml v2.1.15
https://pub.dev/packages/yaml
o intl v0.15.8
https://pub.dev/packages/intl
o flutter_secure_storage v3.2.1+1
https://pub.dev/packages/flutter_secure_storage o firebase_core v0.4.0+8
https://pub.dev/packages/firebase_core
o firebase_analytics v4.0.2
https://pub.dev/packages/firebase_analytics
o firebase_remote_config v0.2.0+5
https://pub.dev/packages/firebase_remote_config o shared_preferences v0.5.3
https://pub.dev/packages/shared_preferences
o recase v2.0.1
https://pub.dev/packages/recase
o flutter_svg v0.13.1
https://pub.dev/packages/flutter_svg
o shimmer v1.0.0
https://pub.dev/packages/shimmer

o camera v0.5.2+2
https://pub.dev/packages/camera
o auto_size_text v2.0.1
https://pub.dev/packages/auto_size_text
o path_provider v1.1.0
https://pub.dev/packages/path_provider
o flutter_native_image v0.0.4
https://pub.dev/packages/flutter_native_image
o transparent_image v1.0.0
https://pub.dev/packages/transparent_image
o flutter_image_compress v0.6.1
https://pub.dev/packages/flutter_image_compress o native_device_orientation: 0.2.0
https://pub.dev/packages/native_device_orientation o tuple v1.0.2
https://pub.dev/packages/tuple
o dots_indicator v1.0.0
https://pub.dev/packages/dots_indicator
o flutter_sim_country_code v0.0.3
https://pub.dev/packages/flutter_sim_country_code o qr_flutter v2.1.0+55
https://pub.dev/packages/qr_flutter
o url_launcher v5.2.3
https://pub.dev/packages/url_launcher
o barcode_scan v1.0.0
https://pub.dev/packages/barcode_scan
o webview_flutter v0.3.13
https://pub.dev/packages/webview_flutter
o percent_indicator v2.1.1+1
https://pub.dev/packages/percent_indicator
o firebase_dynamic_links v0.5.0+1
https://pub.dev/packages/firebase_dynamic_links
o flutter_html v0.11.0

https://pub.dev/packages/flutter_html o decimal v0.3.5
https://pub.dev/packages/decimal
o sms_autofill v1.1.0

https://pub.dev/packages/sms_autofill o throttling v0.8.0
https://pub.dev/packages/throttling
o flutter_gherkin v1.0.2

https://pub.dev/packages/flutter_gherkin
o mock_web_server v4.1.1
https://pub.dev/packages/mock_web_server
o mockito v4.0.0
https://pub.dev/packages/mockito
o intl_translation v0.17.4
https://pub.dev/packages/intl_translation
o flutter_launcher_icons v0.7.2
https://pub.dev/packages/flutter_launcher_icons o local_auth v0.6.0
https://pub.dev/packages/local_auth